Garden Dreams Table Centerpiece

Our Guarantee

Every order is important to us because we know how important it is to you.  We earnestly endeavour to please every customer with beautiful flowers and accommodating service.  Knowing that flowers are a perishable natural product and that floral arrangements and floral gifts are handmande, we make every effort to fortify our floral products and ensure the quality, accuracy, and beauty or our work.  Many variables determine wheather a flower will last as long as anticipated or whether a Designer has creathed something which you will enjoy. Because we constantly seek ways to bring some of therse variables under our control for improved floral performance, we welcome your comments and inquiries.  Also, if you are not satisfied with the quality of one of our products, then please contact us immediately and we will promptly take the appriate action.  We always do our best to accommodate our customers' delivery needs.  However, we are not always able to guarentee delivery at a specific time of day, especially during busy holiday periods,  To request a specific delivery time, please type it into the Special Delivery Instructions field during checkout.  Before major holidays, we strongly ricommend that you place your orders several days in advance.  We will place a call to the recipient prior to delivery, except for Birthday and Anniversary orders as not to spoil gifting.  To ensure that the ricepient knows that they will be receiving a delivery.  We will leave a message, if no one is home at the residance it is our policy that their gift will be left in a protected area upon delivery and the sender will be notified of delivery.  If the sender would not like us to leave the delivery in this manor and would like us to redeliver then a redelivery fee will be assessed to the order and the delivery will be made the following day.     

Taxes are based on prevailing rates in the area of our store location.

Please note that all prices are presented in USD unless otherwise noted.

Funeral Arrangements

Funeral arrangements typically require additional lead-time. If your sympathy or funeral order requires delivery at a specific time of day, please try to let us know several days in advance so we can best accommodate your needs. Sunday deliveries are not available, as we are not open on Sunday and arrangements will need to be made. 

Delivery to Hospitals

We are experienced at making deliveries to hospitals. When placing your order, please be sure to include the hospital name and telephone number, the name of the recipient and room number or ward of the recipient. We will send your gift bouquet in accordance with facility procedures, as most hospitals do not allow florists to personally deliver to individual rooms. Please note that many ICU patients are not permitted to receive flowers. Please check with the hospital before placing your order.

Substitution Policy

Fresh Flowers:  We are committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. In single-variety arrangements, the variety will take precedence over color. For instance, if an order is for yellow daisies, they will substitute another color of daisies, not another yellow flower. White roses and cream roses may be substituted for each other as well as peach roses and pink roses. Purple and pink orchids may need to be substituted for white orchids and visa versa.

Plants: For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color. Containers for plants will be as close as possible.

Gift Baskets: Substitutions within a basket may be made with items of greater or equal value if necessary to guarantee freshness and timely delivery.

Substitutions for Special Occasions: Due to the importance of delivering orders for special occasions, such as funerals, birthdays, and anniversaries, on specific days, we may make a substitution of equal or greater value to ensure timely delivery, if the flowers you requested are not available, and we are not able to contact you via the phone number(s) or email address you provided us.

Delivery Policy

Same day delivery available for orders placed before 1:00pm, otherwise order will be delivered the next business day. 

If No One is Home: Depending on the delivery location, if the recipient is not available at the time of delivery, the delivery person may leave the gift in a safe place for the recipient to retrieve when they return, such as with a neighbor, or on the front porch. 

Recipient Maybe Contacted: In some cases, the florist may contact the recipient to ensure s/he will be home to accept the delivery.

Request to Leave Item at Door: The customer assumes all liability for requests to leave arrangements. We highly discourage special instructions requesting delivery to a doorstep, porch, yard or any location where the recipient cannot accept the arrangement themselves. We cannot be held responsible for missing or faulty product due to this special request. 

It is your responsibility, as the sender, to ensure that the recipient will be at the location of the delivery on the date of the delivery.  If the recipient goes home early (if delivered to a workplace) or is out of town (for home deliveries), unbeknownst to us, it is not cause for refund or exchange as we have fulfilled our obligation in delivering upon the date of request as ordered by the sender. 

Cancellations & Replacements

To provide you with the best possible service, you can cancel your order at anytime prior to delivery day. If your gift is in the process of being made or in route to be to be delivered or has been delivered, we will be unable to cancel the order. To cancel an order, please call our store at 252-649-0377.

Data Privacy 

By ordering from our website customer data such as name, address, email, phone number, and credit card will be securely saved within the order itself for processing purposes.  If an account is created when checking out, the system will save this information to expedite futrure purchase.  Checking out as a guest will cause the system to not retain this data outside of what is necessary for processing the specified order.  

PCI Compliance 

We use Secure Sockets Layer (SSL) technology.  SSL encrypts your order information as additional protection against the decoding of that information by anyone other tha us.  However, despite all reasonable security precautions and processes, suc as password protection, encryption technology, and use of firewall technology, no data transmission over the Internet can be guaranteed to be 100% secure.  As a result, while we strive to protect your Personally Identifiable Information, we cannot guarantee or warrant the security of any information you transmit to or from our Site, and you do so at your own risk.  Once we receive your transmission, we will take commercially reasonable precautions to protect its security on our systems. 

Returns/Refunds 

As the purchaser of items, the prchaser agrees that: All sales are final.  

As flowers are a perishable item, returns are only accepted under the following circumstances: 
All issues must be indicated to us within 24 hours of delivery by calling 252-649-0377 or emailing us at info@tildydesigns.com ~ if you are calling after hours, please leave a message with a time to reach you and phone number we will call you by the following business day. 

We will happily replace any damaged item.  As items are perishable, we do not issue refunds, however if the issue cannot be resolved, an in-store credit may be available.  Returnes are accepted on a "quality" basis only - issues of "not liking" the arrangement are not grounds for the return.  

As flowers are perishable, you must water them otherwise they will not last long.  It is the recipient's responsibility to re-cut and water the arrangement.  

If you are ordering flowers for someone else, be sure you are choosing someting they would like style preferences are not grounds for returns. 

As all flowers are not always in season, or not in stock, we reserve the right to substitute blooms with a similar "look" and feel without prior consultation.  We will do our utmost to make the arrangement as close to the advertised picture as possible.  If you require a specific product, please call and check for its availability.